|
JGA's
Global Support Center (GSC) is a completely
secure and customizable Internet-based application
that streamlines technical support. GSC is distinct
from most commercial help desk applications
in that it complies with all Department of Defense
(DoD) standards and restrictions for code and
architecture, and supports a wide variety of
DoD hardware and software.
The Global Support Center is a simple but powerful
application that makes it easy and significantly
more efficient to track and resolve reported
problems. GSC users can effectively search a
database for a resolution to their problem,
or submit the problem for evaluation and resolution
by a subject matter expert. GSC instantly alerts
all necessary support contacts regardless of
their location.
|
|
Once implemented, these systems will allow your
organization’s support groups to run smoothly
and efficiently. Our systems are currently implemented
in several DoD organizations around the world.
These systems, combined with our support team,
will take your organization’s hardware/software
support staff to new levels.
JGA is at the forefront in addressing the DoD’s/Government’s
requirements, restrictions, and needs. We are
constantly leveraging and positioning ourselves
to implement new technologies as they become
available. |
